Frequently Asked Questions (FAQ)
How to Order a Product?
Signed Up but Can’t Access Members Area!
Your member’s area login details have also been automatically emailed to you in the member’s welcome letter.
Please check that the email isn’t spam blocked or in your junk mail folder. When you do find it, add the email address to your ‘safe senders’ list for future updates.
How Long Will It Take for My Package to Arrive?
Digital product purchases are delivered immediately after the order, and also login or access details emailed to you. Please check your spam or junk folder to ensure your login details have not there. If it’s there, please make the sender mail id in your contacts list. This way, you could get future emails to your inbox.
Physical product orders will be dispatched in 3-5 working days. Your package will be sent with USPS and can take up to 21 days. You will get a shipping notification once your parcel has been dispatched, which will contain your tracking information.
How Much is Shipping and Handling?
The shipping and handling costs are $8.25 for all US orders. For all Canadian orders charge $14, and international orders may charge $25.
What Is Your Returns Policy?
We have 60 days of money back guarantee for most of the digital product orders. For physical products, we accept returns within 60 days of placing your order. All returns need to be sent to our supplier or publisher address.